Refund policy
Refund Policy
We offer a 30-day risk-free guarantee, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.
For any return questions, you can contact us at support@camyca.com.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if your product is damaged, defective, or you received the wrong item.
We’ll review the issue and work to make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been damaged or misused after delivery
- Items missing their original packaging or included accessories
- Custom or personalized products
- Gift cards, if applicable
If you’re unsure whether your item is eligible for a return, please contact us at support@camyca.com before sending it back.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.